Customer Fulfilment Associate Manager MENAPT Cluster
SC Johnson
نشرت قبل أكثر من 30 يومًا
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
As part of the EMEA Shared Services Center, the Customer Fulfilment Associate Manager leads and develops a team responsible for delivering outstanding end-to-end customer fulfilment services for a defined portfolio of AMET domestic markets. The role is accountable for ensuring consistent, high-quality execution across order management, stock allocation, and customer service processes, while driving performance against service, case fill, and on-time delivery targets. In addition to day-to-day team leadership, the Associate Manager plays a key role in cross-functional collaboration with Sales, Supply Planning, Logistics, and other Supply Chain partners to proactively manage risks, resolve issues, and continuously improve ways of working.
Responsibilities
- Lead, coach, and develop a team of Customer Fulfilment Analysts, ensuring high performance, capability growth, and adherence to compliant, timely order and master data processing in SAP.
- Own and drive the customer fulfilment strategy for the assigned portfolio, ensuring high-quality, efficient order management aligned with standard processes, internal controls, and service level targets.
- Identify and deliver cost and efficiency improvements, leading initiatives that reduce cost to serve, penalties, rework, and operational inefficiencies across AMET fulfilment activities.
- Analyse operational KPIs and customer service metrics (e.g., case fill, OTIF, backlog, cancellations) to influence service, cost, and financial outcomes prioritising actions that protect margins and P&L exposure.
- Translate operational challenges into clear insights for senior stakeholders, enabling informed decisions and effective trade offs between service performance, cost efficiency, and financial impact.
- Oversee stock allocation decisions, working closely with Sales and Supply Chain to ensure aligned, transparent prioritisation during constrained supply situations.
- Ensure effective execution of new product introductions and delists, coordinating across Sales, Supply Planning, and logistics partners to maintain seamless customer transitions.
- Drive performance against key service KPIs, proactively managing risks, leading root cause analysis, and implementing corrective actions with cross functional teams.
- Embed a culture of continuous improvement, identifying opportunities to streamline processes, enhance customer fulfilment, and strengthen overall operational efficiency.
الملف الشخصي المطلوب للمرشحين
Experience you'll bring
- Fluent in English and Arabic both written and verbal
- Supply Chain Experience or understanding of end-to-end Supply Chain
- Previous experience in customer services and order management experience (desirable)
- Strong people leadership skills, including the ability to motivate, coach, and develop team members in a fast-paced, service-driven environment.
- Strong commercial and customer-centric mindset, with the ability to balance service performance, cost-to-serve, and business priorities across AMET markets
Behaviors you ll need:
- Effective influencing, communication, and presentation skills, with the ability to engage confidently across functions and seniority levels.
- Strong problem-solving and analytical capabilities, with a structured approach to issue resolution and decision-making.
- Ability to build collaborative, trust-based relationships through professional, proactive, and customer-focused interactions.
- Continuous improvement mindset, with the ability to challenge existing processes and drive sustainable change.
القطاع المهني للشركة
- السلع الاستهلاكية المعمرة
- السلع الالكترونية
المجال الوظيفي / القسم
- الخدمات اللوجستية
- سلسلة التوريد
الكلمات الرئيسية
- Customer Fulfilment Associate Manager MENAPT Cluster
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
SC Johnson
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers such as Raid , Glade , Ziploc and more, in virtually every country around the world. Together, we are creating a better future for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story./p>