Customer Intelligence Specialist
Tawteen
صاحب عمل نشط
نشرت قبل 5 ساعات
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Design and implement customer data models to analyze behaviors, satisfaction trends, and root causes of complaints.
Develop and maintain analytical dashboards using tools like Power BI and Excel for internal and regulatory reporting.
Apply data modeling techniques to segment customers, forecast trends, and support strategic initiatives.
Leverage tools such as KNIME, Python, R, or equivalent platforms to automate and optimize customer intelligence processes.
Analyze Voice of Customer (VoC) data, transactional data, and operational metrics to identify pain points and areas for improvement.
Provide regular reports and presentations to management on CX performance, trends, and actionable insights.
Collaborate with cross-functional teams (e.g., IT, Digital, Operations) to integrate customer intelligence into CX design and delivery.
Support survey design, deployment, and analysis for NPS, CSAT, and CES.
Benchmark customer experience KPIs against industry standards and best practices.
Ensure data quality, integrity, and compliance with internal and regulatory standards.
الملف الشخصي المطلوب للمرشحين
Bachelor s degree in Business Analytics, Statistics, Data Science, Computer Science, or a related field.
3 5 years of experience in customer analytics, business intelligence, or data-driven CX roles, preferably within banking or services.
Demonstrated experience in data modeling, customer segmentation, and predictive analytics.
Technical Skills & Tools
Advanced Microsoft Excel (PivotTables, Power Query; VBA is a plus).
Microsoft Power BI for data visualization and dashboarding.
KNIME Analytics Platform for workflow automation and advanced analytics.
Experience with data modeling tools such as SQL, Python, R, or SAS.
Familiarity with survey platforms (e.g., Medallia, Qualtrics).
Understanding of CRM systems and customer data infrastructure.
Core Competencies
Strong analytical and problem-solving skills.
Ability to translate complex data into clear business insights.
Excellent communication and stakeholder management abilities.
Detail-oriented, with a proactive and customer-centric mindset.
Comfortable working with cross-functional teams and technical partners.
القطاع المهني للشركة
- إنترنت
- التجارة الإلكترونية
- دوتكوم
المجال الوظيفي / القسم
- سوفت وير تقنية المعلومات
الكلمات الرئيسية
- Customer Intelligence Specialist
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com