Customer Relationship Executive

Egyptian Company for Cos...

Responsibilities:

• Identify potential customers, assess their needs, and schedule meetings to introduce them to the company s products and services.
• Maintain accurate and up-to-date records of customer interactions, inquiries, and preferences in the CRM system to ensure seamless customer management.
• Act as the liaison between new customers and the account management team, ensuring clear and timely communication to facilitate a smooth onboarding process.
• Conduct regular follow-up interactions with customers after account handover to ensure everything is functioning smoothly with the account management team, addressing any unresolved issues or additional needs.
• Collaborate on marketing activities, including event planning and promotional campaigns aimed at enhancing customer engagement.
• Track and analyze customer data to identify patterns and opportunities for improving customer service and satisfaction levels.
• Build and maintain strong relationships with new and potential customers, aiming for long-term business growth and loyalty.
• Prepare and deliver reports on new customer acquisition progress, customer complaints, and CRM updates to ensure transparency and informed decision-making.