Customer Service Claims Specialist
Maersk Group
صاحب عمل نشط
نشرت في 8 ابريل
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
As a Customer Service Claims Specialist, you will be responsible for:
Claims Handling & Investigation
- Handle Ocean and Logistics & Services claims across assigned countries (Egypt, Libya, Lebanon, Syria, and Romania)
- Receive and assess cargo damage notifications and incidents (e.g., container damage, theft, delays, misutilization)
- Conduct thorough investigations, collect relevant documentation, and ensure accurate system updates
- Manage claims from initiation to resolution, including approved and rejected cases
Legal Coordination & Dispute Management
- Support and manage claims with legal implications, including court cases raised by customers
- Liaise with internal and external legal counsel upon receipt of court notifications
- Collaborate with surveyors, lawyers, and stakeholders to ensure proper case handling
- Maintain awareness of maritime laws, regulations, and applicable conventions
Customer Communication & Case Resolution
- Guide customers through claims handling and settlement processes
- Manage customer communication effectively, including handling escalations and dissatisfied customers
- Ensure timely updates and resolution of claims within agreed timelines
- Deliver a high-quality customer experience through proactive communication
Operational Support & Continuous Improvement
- Recommend appropriate operational solutions (e.g., container repair vs. cargo shifting)
- Ensure complete and accurate documentation within claims systems
- Support claims prevention and process improvement initiatives
- Collaborate cross-functionally with customer service, operations, legal, and commercial teams
الملف الشخصي المطلوب للمرشحين
Education & Experience
- 3+ years of experience in shipping, logistics, or related fields
- Experience in claims handling, customer service, or legal-related roles is a strong advantage
Skills & Competencies
- Strong analytical and investigative mindset
- Excellent problem-solving and decision-making skills
- Strong communication and interpersonal skills
- Customer-oriented with solid commercial awareness
- Ability to handle pressure, urgent cases, and complex situations
- Obsessed with investigations and digging deep into details.
- High attention to detail and accuracy
- High degree of flexibility, efficiency, assertiveness, diplomacy, independence, and empathy.
- Team player with the ability to collaborate across functions
Technical & Functional Knowledge
- Understanding of shipping/logistics operations (ocean freight, inland transport, customs clearance, etc.)
- Familiarity with maritime laws and claims processes is a plus
- Proficiency in English.
القطاع المهني للشركة
- البريد الخاص
- اللوجستية
- نقل
- تخزين
المجال الوظيفي / القسم
- مكتب المساعدة
- خدمة العملاء
- الاتصال عن بعد
الكلمات الرئيسية
- Customer Service Claims Specialist
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
Maersk Group
Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we continue to redefine the boundaries of possibility, setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future.