Customer Service Coordinator
Majid Al Futtaim
صاحب عمل نشط
نشرت قبل 4 ساعات
أرسل لي وظائف مثل هذه
الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Key Responsibilities
- Manage daily operations at the Customer Service Information Desk, ensuring smooth workflow and adherence to established service standards.
- Provide guests with accurate information about mall facilities, promotions, store locations, and upcoming events.
- Handle customer inquiries and complaints professionally, ensuring timely resolution within agreed service levels.
- Support the execution of the mall s Gift Card program and follow strict compliance with payment handling policies.
- Maintain updated knowledge of mall amenities, store offerings, and current marketing campaigns.
- Collaborate with supervisors and the team to improve service delivery and enhance visitor satisfaction.
- Assist in coordinating promotional activities and on-ground support for mall events when required.
Skills Set
- Customer Relationship Management
- Front Desk and Guest Services
- Complaint Resolution
- Retail and Mall Operations Support
- Teamwork and Communication
- Payment and Gift Card Handling
Why Join Us
- Work within one of the region s most prestigious retail and lifestyle organizations.
- Join a collaborative and dynamic environment that values service excellence and innovation.
- Opportunity for professional growth across Majid Al Futtaim s extensive property and retail network.
- Be part of a company dedicated to creating memorable experiences for customers every day.
الملف الشخصي المطلوب للمرشحين
High school diploma or equivalent; additional certification in hospitality or customer service is an advantage.
- Minimum 2 years of customer service experience in shopping malls, hotels, or other luxury service environments in the GCC.
- Excellent interpersonal and communication skills with a customer-centric mindset.
- Strong problem-solving ability and attention to detail.
- Ability to work in a fast-paced retail environment and handle multiple tasks efficiently.
القطاع المهني للشركة
المجال الوظيفي / القسم
الكلمات الرئيسية
- Customer Service Coordinator
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
Majid Al Futtaim
Majid Al Futtaim is a leading diversified conglomerate based in Dubai, operating across shopping malls, retail, communities, and entertainment sectors. Through its Asset Management Business Unit, the group manages some of the most iconic retail destinations in the Middle East, delivering world-class service standards and customer engagement experiences that set new benchmarks in the region s retail industry.