Customer Service Representative - Remote

Client of Pulse Media NL

Key Responsibilities Customer Support & Communication

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Provide accurate information about products, services, billing, and company policies
• Assist customers with account updates, order tracking, troubleshooting, and general support requests
• Deliver friendly, empathetic, and solutions-oriented customer service

Issue Resolution

• Identify customer concerns and resolve issues efficiently
• Escalate complex or unresolved matters to the appropriate departments when necessary
• Maintain detailed and accurate records of customer interactions and resolutions
• Follow up with customers to ensure complete issue resolution and satisfaction

Customer Experience

• Build positive relationships with customers through professional communication
• Support customer retention by consistently delivering high-quality service
• Gather customer feedback and share insights to help improve processes and services
• Contribute to a positive and collaborative team environment

Administrative & System Support

• Utilize CRM systems and customer support tools to manage customer interactions
• Keep customer records and documentation accurate and up to date
• Assist with maintaining internal support resources and knowledge bases
• Adhere to company policies, procedures, and service standards