Customer Success Engineer

Securonix

Job Summary:

• Own the technical onboarding process, ensuring successful implementation and configuration of the ThreatQ platform.
• Serve as a subject matter expert in threat intelligence and ThreatQ s data model, APIs, connectors, and integrations (e.g., SIEMs, TIPs, EDR tools, orchestration platforms).
• Work closely with customer SOC, CTI, and IR teams to map use cases, optimize threat workflows, and operationalize threat intelligence.
• Proactively monitor customer health and platform usage to ensure retention, satisfaction, and renewal success.
• Develop and deliver regular technical business reviews and product enhancement recommendations.
• Collaborate with ThreatQuotient s Sales, Product, Engineering, and Support teams to relay customer feedback and resolve issues effectively.
• Create custom scripts or integrations using ThreatQ s APIs when needed.
• Maintain knowledge base articles, playbooks, and deployment documentation.
• Understand customers desired outcomes and work proactively to ensure that all customers receive maximum value from the product.
• Maintain customer feedback into ThreatQuotient s internal systems of record.