Customer Success & Growth Specialist

Jobs for Lebanon

Customer Success

• Lead smooth onboarding, training, and activation for new and existing clients.

• Guide every trial into becoming a paying customer and help keep churn at zero by ensuring clients stay happy.

• Maintain strong relationships and anticipate issues before they happen.

Customer Support

• Respond quickly and professionally to client questions or issues.

• Troubleshoot problems and follow up until they are fully resolved.

• Maintain consistently fast response times that make clients feel supported.

Growth

• Encourage referrals, upsells, and deeper feature adoption across all accounts.

• Support the sales team with client readiness, conversions, and expansion opportunities.

• Help generate referrals naturally through strong relationships and trust.

Product Feedback

• Collect structured feedback from owners, HR, operations teams, and employees.

• Communicate insights proactively with the tech team to help drive product improvements.

• Support strong feature adoption and effective client training.

Collections

• Follow up on payments and ensure monthly collections are completed smoothly.

• Maintain strong communication that supports healthy collection efficiency.

Internal Collaboration

• Work closely with the Head of Sales and CEO to improve customer experience and processes.

• Bring proactive ideas that strengthen onboarding, support, and retention.

• Propose and lead experiments across all customer-facing functions to improve performance, efficiency, and client satisfaction.