Customer Success Management Specialist

Client of Pulse Media NL

CSM Specialists are responsible for developing and executing Customer Success Plans, monitoring customer health, and proactively addressing challenges to maximize long-term customer value and business impact.

What You ll Do Customer Alignment & Success Planning

• Participate in internal handover sessions to understand customer context and account strategy
• Co-create Customer Success Plans with key stakeholders, defining KPIs, success metrics, and tracking approaches
• Set clear expectations around engagement models and stakeholder collaboration

Adoption & Value Realization

• Drive early adoption and effective use of solutions following implementation
• Align on onboarding and deployment strategies to accelerate time-to-value
• Provide best practices and strategic guidance to help customers achieve measurable outcomes

Customer Health Management

• Monitor customer health and usage data to proactively identify risks and opportunities
• Lead regular business reviews to evaluate progress and uncover areas for improvement
• Support customers in overcoming challenges and advancing their strategic goals

Renewals & Account Growth

• Identify and develop upsell and cross-sell opportunities in partnership with Sales
• Proactively manage retention risks to support successful renewals
• Coordinate renewal processes with internal stakeholders for complex cases
• Maintain accurate customer and sales data in CRM systems (e.g., Salesforce)

About You

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing role
• Experience managing small to mid-sized customer portfolios
• Strong communication, stakeholder management, and relationship-building skills
• Demonstrated ability to drive adoption, deliver customer value, and show ROI
• Proactive, analytical, and customer-centric mindset
• Experience with CRM tools such as Salesforce
• Business Intelligence experience is a plus

What We Offer

• Purpose-driven work Contribute to meaningful, impactful initiatives
• Global environment Collaborate with diverse, international teams
• Growth & development Continuous learning through training and hands-on experience
• Supportive culture Focus on well-being and career progression
• Competitive package Salary, bonuses, and comprehensive benefits
• Flexible working Balance performance with personal well-being
• Stability & trust Join a long-term, partnership-focused organization