مستشار دعم العملاء

SupportYourApp

What you will do:

• Respond and resolve customer inquiries and issues via emails, calls, chats, and social media
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers sensitive information
• Apply the latest and greatest customer happiness practices
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Excellent French and English skills (C1-C2 for both spoken and written)
• At least 1 year of experience in customer support
• Hands-on experience with chats, emails, calls, and social media support
• Analytical and research skills
• Positive, responsible and proactive attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:

• Experience with Gorgias
• Background in hardware support

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development