Desktop Engineer

Vatic Labs

In this role, you will be responsible for:

• End-User Support
• Respond to IT support requests via Slack, email, phone, and in person
• Troubleshoot and resolve issues with laptops, desktops, software, and network connectivity
• Install and support printers, scanners, and other peripherals
• Provide support for macOS, Windows and Linux systems
• Device & Inventory Management
• Order, receive, image, configure, and deploy laptops and accessories
• Wipe, reimage, and prepare devices for reuse or offboarding
• Maintain accurate hardware and peripheral inventory
• Coordinate forensic imaging when required
• Google Workspace & Collaboration Tools
• Assist users with Gmail, Drive, Docs, Sheets, and Slides
• Manage Google Groups, Shared Drives, and 2-factor authentication enrollment
• Support Slack accounts, Office 365, and other collaboration tools
• Network & Security Support
• Provide basic Wi-Fi and office network troubleshooting
• Assist with CrowdStrike administration and monitoring
• Support compliance with internal security requirements
• Operational & Administrative Tasks
• Assist with employee onboarding and offboarding
• Document issues and solutions clearly and consistently
• Follow and improve standard operating procedures
• Maintain and update internal knowledge base articles
• Identify opportunities for system or process improvements
• Office & A/V Support
• Assist with desk setups, equipment moves, and office relocations
• Support Zoom conferencing, A/V equipment, and external meeting setups
• Mobile Device Management
• Help manage iOS and Android devices using MDM platforms
• Support end users with device setup and troubleshooting

Nice-to-Have Skills

• Basic scripting knowledge (Bash, Python)
• Familiarity with ticketing systems (Jira, Asana)
• Exposure to identity management ( Google Workspace, FreeIPA)
• Basic networking concepts (DHCP, DNS, switching, Wi-Fi)