Desktop Support Engineer NAFFCO FZCO

Desktop Support

• Provide Level 1 & Level 2 technical support for desktops, laptops, printers, and mobile devices.

• Install, configure, and troubleshoot Windows OS and standard business applications.

• Manage user accounts, permissions, and access via Active Directory and Microsoft 365.

• Handle hardware and software issues, including system upgrades and patching.

• Support remote users using remote support tools.

Microsoft 365 Administration

• Administer Microsoft 365 services including Exchange Online, OneDrive, SharePoint, and Teams.

• Manage user provisioning, licensing, and access control.

• Troubleshoot email flow, mailbox access, and collaboration tool issues.

Backup & Restore (Core Requirement)

• Implement and manage backup solutions for Microsoft 365 (Exchange Online, OneDrive, SharePoint, Teams).

• Perform data backup, restoration, and disaster recovery operations.

• Monitor backup jobs and ensure data integrity and compliance.

• Execute mailbox, file, and site-level restore requests.

• Work with third-party backup tools (e.g., Veeam, AvePoint, or similar).

• Develop and maintain backup policies, schedules, and documentation.

Security & Compliance

• Ensure endpoint security, antivirus updates, and patch compliance.

• Support basic security policies such as MFA, conditional access, and data protection.

• Assist with audits and compliance requirements related to data backup and recovery.

Documentation & Reporting

• Maintain technical documentation, SOPs, and user guides.

• Track incidents and service requests using ITSM tools.

• Provide regular reports on backup status and support metrics.