Director of Catering Sales and Conference Services Four Seasons Hotel

About the Role

Four Seasons Hotel Tunis is hiring for our Director of Catering Sales and Conference Services position. We are seeking a dynamic individual who is a natural leader and one that champions our brand and culture as well as oversees all aspects of a profit and service driven Catering/Conference Services department.

What you will do

• Maintain and monitor the accuracy and effectiveness of all written communication from catering and conference services managers and support staff for our external customers as well as internal team.
• Actively prospect and solicit, develop and maintain catering accounts through personal sales calls, trade shows, and on-site entertainment. Supervise the execution of banquet events.
• Finalize the requirements of Four Seasons internal events as well as personally booked catering events while maximizing revenue potential through upselling and ensuring effective communication both written (Group Resumes, BEOs, Daily Reports) and personal contact with all departments for the success of the event.
• Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Manage challenges and glitches that arise while groups are on property and finding solutions, keeping Commercial Director and Planning Committee fully informed on all unusual matters so that prompt corrective action can be taken where appropriate.

What you bring

The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.

Qualifications include:

• A minimum of five years experience leading a team in a comparable role
• Strong selling and negotiating skills
• Strong verbal and written communication skills
• Solid organization skills
• Proficiency in the use of Microsoft Office (Excel, Word)
• Strong interpersonal and team player skills
• Strong leadership and management skills
• Fluency in English and French is a must, Arabic is preferred.

Occasional travel is required for training, conferences and special events. Position is on-site and based in Tunis.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Discounted Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• This is a Full-Time position. Candidates must be able to work Mornings, Nights, Weekends, and Holidays according to business mandates.