Director, Solution Consulting

ServiceNow

What you get to do in this role:

• Responsible for leading a team of pre-sales Solution Consultants delivering business strategy and thought leadership for ServiceNow and our ecosystem driving industry development and go-to-market strategies for innovative solutions
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
• Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
• Assign resources as required to marketing and other efforts to support demand generation
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.
• 5+ years experience in building or leading pre-sales or professional services teams , alternatively leading functional teams on the customer side in the retail industry
• 5+ years experience of standard approaches to coaching, mentoring and managing a team of senior level professionals
• Ability to collaborate and interact at multiple levels internally and externally (Enterprise Architects, Technical Architects, Offering Managers, (Senior) Directors, VP s, and CXO s)
• Ability to motivate and inspire a growing team of leading Solutions Consultants
• Strong internal matrix leadership and relationship building abilities with cross functional counterparts
• Ability to prioritize resources and broker internal compromise to achieve the best outcomes for our corporation across competing internal priorities
• Able to articulate and logically communicate concepts with technical and non-technical audiences
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing expectations and team leadership
• Experience of working with Service Providers, Outsourcers and Global System Integrators
• Proven ability to bridge the Strategic what of market outcomes, to the technology How of ServiceNow s approach, in the context of compelling financial why of improved margins, agility, and growth through the NOW Platform s unprecedented ability to transform the go-to-market of the Retail, CPG and Sports ecosystem
• Ability to manage change and ambiguity with an action-orientation/drive must thrive in a dynamic environment
• Fluency in Arabic and English