Donor Relations Representative

Grifols Egypt for Plasma Derivatives

1- People Management & development

• Establish a work environment that foster operational excellence.
• Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
• Provide regular feedback and coaching for employees.
• Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.
• Administer regular check-ins and year-end performance review & development plans, etc.
• Support and conduct teams trainings.

2- Operational responsibilities:

• Achieve the strategic objectives and KPIs for the assigned DCs.

Document

• Plan and implement the tactical plan for each DCs for new donors recruitment and retention.
• Accountable for achieving the budget and operational KPIs for the assigned DCs.
• Ensure the efficient data collection, reporting for the assigned DCs.
• Insure the implementations of any initiatives/projects with proper follow up and reporting.
• Explore opportunities for new donor recruitment to meet the planned budget.
• Execute the marketing plans through the donor relations and plasma awareness representatives.
• Harmonize the workflow between different stakeholders involved in donor recruitment and service as well as the donor centers.
• Keep an efficient donor recruitment and retention cycles through the implementation of the strategic plans and tactics.
• Supervise and monitor the DRR team performance and continuously enhance the efficiency of processes established for donor services in assigned donation centers.
• Supervise and monitor the plasma awareness team performance and donors recruitment activities.
• Generate analytics and insights for donor conversion, donor retention per each center.
• Mitigate risks that might affect donor centers performance or GEPD image.
• Ensure the generation of high-quality analytical reports with timely communication with the relevant stakeholders.
• Collaborate with other DRR supervisors for sharing experiences, alignment to achieve the overall Plasma operations strategic objectives.
• Collaborate with the call center team to achieve the overall donors recruitment and retention objectives.

3- Quality & Compliance;

• Ensure that the donor relations representatives and plasma awareness representatives are operating with high compliance level to companys policies, procedures and regulations.