DUTY MANAGER KERZNER INTERNATIONAL LIMITED

Job Summary

As Front Office Duty Manager, you will oversee daily front office operations, ensuring a seamless guest experience from arrival to departure. You will act as a key point of contact for our guests, maintaining the highest standards of hospitality and professionalism.

Key Duties And Responsibilities

• Supervise and demonstrate all front office duties to set standards.
• Assist the Front Office Manager in daily operations, ensuring professional and courteous service.
• Assign and monitor colleagues responsibilities, promoting multitasking and regular performance checks.
• Control operating expenses, equipment, and supply usage.
• Ensure telephone calls and messages are handled as per The Meydan Hotel policy and etiquette guidelines; train colleagues accordingly.
• Oversee guest arrival and departure processes for efficiency and accuracy, including passport details and special rate authorizations.
• Manage VIP and long-stay guest experiences, including compensation and special requests.
• Address and resolve guest complaints, escalating major issues to higher management as needed.
• Encourage and implement innovative ideas that add value to guests and the hotel.
• Coordinate with Reception and Housekeeping for room priorities and arrivals.
• Support guest check-in and check-out processes, ensuring proper procedures and audits are followed.
• Conduct daily cash spot checks and oversee compliance with DTCM requirements.
• Ensure all colleagues adhere to grooming, hygiene, and appearance standards.
• Mentor new colleagues and conduct performance reviews; assist with staff discipline per hotel policy.
• Attend scheduled training and participate in colleague activities.
• Ensure colleague awareness of lost and found, emergency response, and environmental policies.
• Maintain proper care and maintenance of assigned equipment.
• Adhere to attendance and timekeeping procedures.
• Perform additional duties as assigned by management.

Skills, Experience & Educational Requirements

• Minimum of 2 years experience in a front office supervisory or assistant managerial role within a luxury hotel environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.