Dynamic Customer Success Advisor

DocuSign

Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention

Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources

Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns

Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform

Influence Docusign s strategy and product priorities to drive adoption and retention

Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more

Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations

What you bring

2+ years of related experience

Experience breaking down technical enablement into easy to follow steps

Experience creating and delivering on a product roadmap

Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions

Experience managing a large book of business and using data to develop a strategy

Experience driving value through the full customer lifecycle

Preferred

Strong communication skills to create and convey customer objectives, success strategies, and customer insights for internal and external stakeholders

Highly collaborative, creative, goal-oriented and team-centric

Strong data analysis and creative problem-solving ability, with a natural curiosity around the client s business needs

High level of resilience and a positive attitude when faced with a challenge

Passionate about technology with a solution-centric mindset

Excellent communication and relationship management skills, with the ability to manage multiple stakeholders and high-level executives

Examples of results converting strategy to execution

History of collaborating with cross-functional teams in defining adoption strategies and playbooks

Experience in scalable technology adoption strategies