EN - Reservation Agent ACCOR

The Reservation Agent is responsible for handling all reservation inquiries, ensuring the highest level of personalized guest service, and maximizing room revenue through effective sales techniques.

Key Responsibilities:

• Handle all individual and group reservation requests via phone, email, and online channels in a timely and professional manner.
• Ensure all reservations are accurately entered into the system with complete guest details and preferences.
• Maintain an up-to-date knowledge of room types, rates, packages, and promotions.
• Demonstrate comprehensive knowledge of the property, facilities, and brand standards to effectively upsell and cross-sell.
• Collaborate closely with Front Office, Sales, and Revenue teams to optimize room inventory and maximize revenue.
• Follow company policies and procedures regarding payment, cancellation, and data privacy.
• Anticipate and fulfill guest preferences to deliver a bespoke luxury experience.
• Handle VIP and special request bookings with extra care and discretion.
• Prepare daily, weekly, and monthly reservation reports as required.
• Maintain excellent communication and relationship with travel agents, corporate clients, and internal departments.
• Participate in training sessions and contribute to continuous service improvement initiatives.