ETIC, Microsoft Dynamics CRM Manager

PricewaterhouseCoopers

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Microsoft Dynamics generalist at PwC, you will possess a broad range of consulting skills and experience across various Microsoft applications. Working in this area, you will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Microsoft applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

D365 CE Senior Technical Consultants are responsible for leading D365 CE technical workstreams for design & implementation on delivery projects.

They are also responsible for delivering D365 CE technical responses on sales pursuits, managing the technical delivery of IP and asset development, and meeting the general expectations in line with their consulting grade

Technical Project Responsibilities:

Leading - D365 CE application configuration and customisation to meet business requirements

- D365 CE Business Process Automation

- Solution Management and DevOps Release Pipelines - Data Migration - Integration Design

- D365 Reporting Design - Power Platform Design Supporting

- Enterprise Reporting Design

- IDAM Design

- Security & Compliance

- Azure custom solution Design Core Project Responsibilities Leading

- Technical Delivery Scope

- Off-shore Delivery - Technical CR Review & Approvals Supporting

- Stakeholder Management Buisness Responsibilities Supporting

- RFP Responses

- Estimation and commercial planning for projects

- Delivery Strategies

- Product/CoP

Brand Awareness Team Responsibilities

Performance Management PwC Consulting Manager Grade Expectations: Project Management

-Responsible for planning and managing the workstreams they are assigned

-Runs workstream meetings

-Manages workstream issues & risks Delivery Management -Manages quality of deliverables across the workstreams they are assigned

-Manages relationships with other workstreams People Management

-Responsible for development of coachees

-Responsible for skills development of less experienced team members Stakeholder Management

-Manages PwC and client stakeholder expectations

-Advocate for Microsoft within the firm Sales Support

-Able to plan and deliver sales demos

-Seen as a specialist to support sales pursuits in areas of Microsoft product expertise