Facilities Management Senior Manager Qiddiya Investment Company

The Facilities Management (FM) Senior Manager Staff Accommodation will serve as the senior FM leader responsible for the end to end facilities operations, maintenance, technical services, and infrastructure performance across all staff accommodation assets. The role oversees the full FM lifecycle pre opening readiness, transition to operations, stabilization, and long term asset performance while ensuring operational efficiency, service reliability, regulatory compliance, risk mitigation, and superior resident experience.

Once the assets are operational, the FM Senior Manager will drive operational stability, cost efficiency, technical excellence, sustainability, and asset longevity. The role ensures all facilities including MEP systems, utilities, civil works, soft services, security, waste management, landscaping, and hygiene programs are maintained to QIC and regulatory standards. It also partners with Property Management, Community Management, and Catering leadership to ensure seamless service delivery and an exceptional resident environment that reflects the needs of a multicultural workforce.

As the portfolio grows, the FM Senior Manager will shape a scalable FM strategy that enhances operational efficiency, lifecycle planning, digital enablement, energy optimization, and long term asset value. The role requires strong leadership in contractor oversight, risk management, regulatory compliance, crisis preparedness, and continuous improvement across a multi site, high density residential environment.

Key Responsibilities:

1) FM Strategy, Operating Model & Governance

• Define and execute the FM strategy for Staff Accommodation aligned with QIC standards, resident experience expectations, and portfolio scaling plans.
• Establish the FM operating model, governance cadence, reporting standards, and escalation pathways.
• Develop and maintain the FM policies, SOPs, and control frameworks covering hard/soft services, HSE, statutory compliance, lifecycle, and emergencies.
• Build a scalable multi-site FM playbook to standardize service delivery across phases and precincts.

2) Pre-Opening Readiness & Transition PHONE_NUMBER Priority)

• Lead end-to-end readiness planning for all new assets: commissioning support, snagging/defects coordination, mobilization, staffing, vendor onboarding, and go-live readiness.
• Build and validate the asset register, PPM schedules, O&M documentation completeness, warranty/defects tracking, and handover/takeover protocols.
• Ensure CAFM/CMMS deployment is completed pre-go-live: workflows, SLAs, asset tagging, PM libraries, inventory, and reporting dashboards.
• Establish operational command structure for go-live (site operations room, incident management, duty rosters, escalation matrix).

3) Hard FM / Technical Services (MEP, Utilities, Critical Systems)

• Ensure high availability and performance of all critical assets and infrastructure:
• HVAC, electrical, plumbing, lifts, fire/life safety systems
• Water systems, waste systems, generators/UPS (where applicable)
• BMS/IBMS, access control integrations (as relevant)
• Implement reliability-centered maintenance principles: PPM compliance, condition-based maintenance, root cause analysis, and uptime improvement plans.
• Define response and restoration protocols for critical failures and major incidents.

4) Soft FM Service Delivery (Resident-Facing Environments)

• Oversee soft service scopes (as per contracting model):
• cleaning, waste management, pest control, landscaping, security
• common area upkeep, accommodation block presentation, hygiene excellence
• Ensure soft services are delivered to resident-friendly, hospitality-grade standards with consistent inspections and service recovery.

5) HSE, Statutory Compliance & Risk Management

• Own FM compliance across all staff accommodation assets, including:
• statutory inspections, permits, third-party certifications, and audit readiness
• fire safety, emergency preparedness, contractor safety compliance
• Implement and enforce strong HSE governance, toolbox talks, permits-to-work, and safe systems of work.
• Maintain an integrated risk register (technical, operational, safety, compliance), with mitigations and assurance checks.

6) Lifecycle Planning, Asset Stewardship & Capital Works Interface

• Develop lifecycle strategies (5/10-year), replacement planning, and major maintenance forecasts to protect long-term asset condition and value.
• Coordinate with Asset Management and Development on:
• defects liability, warranty claims, and latent defect tracking
• handover requirements, commissioning gaps, and long-term maintainability enhancements
• Lead FM input into capex prioritization and execution readiness (scope definition, sequencing, risk controls).

7) Cost Management, Budgets & Efficiency

• Own FM budgets and cost drivers: utilities, maintenance, contracts, consumables, spare parts, tools, and specialist services.
• Deliver cost optimization initiatives without compromising safety or quality (energy efficiency, maintenance efficiency, demand planning, supply chain savings).
• Validate commercial implications of operating changes and ensure disciplined cost governance.

8) Digital Enablement & Performance Reporting

• Drive digital FM maturity: CAFM/CMMS adoption, asset data integrity, mobile workforce enablement, and dashboard reporting.
• Implement performance analytics for trend-based improvement: repeat failures, response-time breaches, service quality, and cost-to-serve.
• Ensure integration readiness with enterprise systems (ERP interfaces for POs/PRs, reporting automation).

9) Stakeholder & Resident Experience Interface

• Partner with Property Management, Community Management, Catering, Security, and IT to deliver a cohesive resident experience.
• Ensure resident communication protocols for planned shutdowns, service interruptions, and issue resolution are clear and timely.