Food & Beverages Admin Assistant Kempinski Hotel

MAIN RESPONSIBILITIES

• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times and ensure that all employees follow the example.
• Be knowledgeable of all services and products offered by the hotel.Have a knowledge and understanding of all food and beverage products and services.
• Support in preparing/consolidating the yearly budget for the department.
• Support the preparation of the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management.
• Attend to all relevant staff meetings and hotel trainings.
• Attend daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department.
• Attend daily or weekly Food & Beverage meetings.
• Ensure that minutes are taken at every meeting and circulated for further communication.Schedule and organise internal meetings when and as required during the monthly schedule.
• Liaise purchasing requirements for the Department with the hotels Purchasing Department.
• Ensure to withhold and not to disclose any employee details or administrative communications, personal information or overheard conversations to others.
• Assist in updating all departmental operations manuals annually.
• Prepare presentations and other documents required for the Food & Beverage Head of Department.
• Prepare and compile monthly, weekly Food & Beverage reports.
• Work in close relation with all Department Heads.
• Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments.
• Coordinate the design of F&B menus, name tags and buffet signage when and as required.
• Ensure that menus are printed, correctly formatted and spell-checked up to standard.
• Seek ways to assist the outlet management maximising their revenues and profits.
• Monitor and report the quality and guest satisfaction with the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
• Assist in handling of guest complaints.
• Monitor the Food & Beverage Departments annual leaves and regularly update the Food & Beverage Head of Department.
• Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments.
• Follow the global food & beverage trends.
• Assist the Outlet Managers in all actions plans and training programmes when and as required.
• Respond to any changes within the Food & Beverage department as dictated by the hotel management.
• Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
• Attend all corporate conference calls.