موظف استقبال المكتب الأمامي Four Seasons Hotel

The Front Desk Receptionist key responsibilities will be:

• The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.

• The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.

• The ability to handle a multitude of keys.

• The ability to quote and be familiar with room and rate availability for current and future dates.

• The ability to accept reservations, changes and cancellations in the absence of reservations staff.

• The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.

• The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.

• The ability to handle guest problems or complaints.

• The ability to utilize the computer system in running daily reports and in blocking special requests.

• The ability to keep all support departments informed of necessary information or requests.

• The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures.

• The ability to complete key packets and vouchers, and to modify registration cards.

• The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.

• The ability to maintain a balanced bank assigned to you from the hotel.

• The ability to reconcile all transactions at the close of the shift and to cash out.

• The ability to recite hours of operation of all hotel facilities and special service codes.

• The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.

• The ability to handle hotel emergency procedures and situations with maturity and professionalism.

• The ability to perform as night receptionist and assist with the night audit procedures.

• The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.