وكيل مكتب الاستقبال ACCOR

Greet customers courteously and professionally upon their arrival.

• Perform recordings efficiently and accurately, collecting all necessary information.
• Provide detailed information on hotel services, facilities and local attractions.
• Coordinate with other departments to ensure a seamless customer experience.
• Manage reservations, cancellations and modifications accurately.
• Anticipate the specific needs of clients and coordinate personalized services.
• To quickly resolve customer problems, whether they are complaints, special requests or delicate situations.
• Collaborating with internal departments to proactively resolve problems.
• Assisting customers during departures by performing a quick and accurate check-out.
• Manage telephone calls professionally and efficiently.
• Maintain a thorough knowledge of reservation systems and hotel management software.
• Participate in regular training sessions on new procedures and service standards.
• Guarantee the confidentiality and security of customer information in accordance with hotel standards.
• To manage emergency situations calmly and professionally.
• Participate in team meetings to discuss performance, objectives, and initiatives.
• Ensure transparent communication with other departments to anticipate customer needs.
• Maintain an atmosphere of luxury and elegance in the reception area.
• Continuously seek opportunities for innovation in reception processes.
• Contribute to the implementation of recognition and compensation programs for staff.