Front Office Manager

Marriott

Job Description

Position Overview

This leadership role oversees daily front office operations at JW Marriott Marquis Dubai, ensuring exceptional guest experiences, smooth check-in/out processes, and consistent service delivery aligned with Marriott luxury standards. The position drives team performance, operational efficiency, and guest satisfaction across all front office functions.

Job Details

Country: UAE

City: Dubai

Industry: Hospitality

Function: Hotel Management

Job Type: Full-time

Key Responsibilities

• Oversee front office operations including reception, concierge, and guest services
• Ensure efficient check-in, check-out, and room assignment processes
• Maintain high guest satisfaction through proactive service and problem resolution
• Lead and coach the front office team, fostering engagement and continuous improvement
• Coordinate with housekeeping, reservations, and other departments for smooth daily operations
• Ensure all brand standards, SOPs, and luxury service guidelines are followed
• Analyze guest feedback and implement service enhancement initiatives
• Manage front office financial performance, staffing levels, and scheduling
• Ensure compliance with safety, security, and data protection policies
• Support VIP arrivals, special requests, and personalized guest experiences
• Prepare operational reports and participate in management meetings
• Drive upselling initiatives and revenue contribution from the front office

Skills Set

• Front office operations
• Guest experience management
• Team leadership
• Problem resolution
• Hotel systems (Opera PMS)
• Time management
• Communication
• Service quality control
• VIP handling
• Operational planning

Why Join Us

• Opportunity to grow within Marriott s global luxury portfolio
• Comprehensive training, development, and recognition programs
• Supportive and people-first workplace culture
• Multicultural team environment with career advancement pathways
• Be part of one of Dubai s landmark luxury hotels

About the Company

JW Marriott Marquis Hotel Dubai is part of Marriott International s luxury collection, recognized for exceptional service, refined experiences, and a strong people-first philosophy. The brand empowers associates to grow, thrive, and deliver thoughtful, elevated hospitality rooted in the JW Treatment approach.