Guest Experience Expert

Marriott

Key Responsibilities

• Support front-office operations including check-in, check-out, and guest inquiries
• Respond promptly and professionally to guest requests and concerns
• Provide local area recommendations, hotel service information, and activity suggestions
• Move across multiple service points to ensure smooth guest flow and operations
• Prepare reports, update records, and maintain accurate communication logs
• Ensure compliance with safety, cleanliness, and service standards
• Protect company assets, maintain confidentiality, and follow hotel policies
• Maintain a polished and professional appearance at all times
• Collaborate with team members to enhance guest satisfaction
• Anticipate guest needs and take initiative to elevate the guest experience
• Assist with additional operational tasks assigned by supervisors

Skills Set

• Guest relations
• Customer service
• Front desk operations
• Communication
• Service coordination
• Problem-solving
• Multitasking
• Professional etiquette
• Teamwork
• Local area familiarity

Why Join Us

• Become part of the global Sheraton community known for connection, belonging, and meaningful guest experiences
• Access structured career development programs through Marriott International
• Work in a supportive, diverse, and inclusive environment
• Opportunities to grow across a global network of more than 30 Marriott brands