Guest Experience Majordome Mandarin Oriental Hotel Group

We are looking for a Guest Experience Majordome (Butler) to create memorable experiences for our guests during their stays in our beautiful Resort.

The Guest Experience Majordome will be responsible for:

• Escorting and welcoming assigned guests upon arrival, stay and departure.
• Coordinating special amenities and events for in house guests.
• Supervising the overall quality of assigned villas/suites experience.
• Coordinate guest with luggage service at check-in, check-out and storage.
• Converse with guest to furnishing information.
• Process mail, messages and packages for assigned guests.
• Coordinate transportation with Guest Experience Team and Concierge for assigned guests.
• Provide a professional and immediate response to guests concerning all activities and hotel services.
• Personalize the service to every guest assigned and create MOwow experiences.
• Inspects all orders to ensure all standards are met before delivery to guests.
• Assists the Guest Experience & Concierge Team duties when needed.
• Delivers housekeeping items and laundry to guest rooms when needed.
• Ensure all SOP/Checklists related to operations are duly filled according to the standards and properly stored.
• Respond to guests inquiries and coordinate special arrangements.
• Provide instruction and/or guidance for guest safety in fire or other emergency situations.
• Perform a variety of other duties as assigned by the Guest experience Supervisor, Front Office Manager or Director of Rooms.
• Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
• Assist daily departmental meeting with team before starting every shift.
• Communicate all information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner.
• Maintain an active trace system for guest history related to their preferences and suggestions.
• Ensure to give a proper handover before the shift end.
• Generate a good atmosphere within the department.
• Report all suspicious persons or activities and hazardous or unsafe conditions to the management.
• Ensures accuracy of all collateral in suites and villas: current, correct, spelled correctly, clean and presentable.
• Ensures menu descriptions are up to date and distributed appropriately in the villas/suites.
• Generate a daily detailed activity report concerning tour assigned guest to the Front Office department.