Guest Service Agent

IHG Hotels & Resorts

Key Responsibilities

• Greet and welcome guests warmly, providing an exceptional first impression.
• Manage check-in and check-out procedures efficiently and professionally.
• Respond promptly to guest inquiries, requests, and concerns to ensure complete satisfaction.
• Coordinate reservations and room assignments, ensuring accuracy and attention to guest preferences.
• Provide detailed information about hotel amenities, services, and local attractions.
• Handle billing, payments, and documentation accurately.
• Communicate effectively with housekeeping, concierge, and other departments to meet guest needs.
• Maintain accurate guest records and ensure confidentiality of personal information.
• Uphold brand standards and deliver service excellence aligned with IHG values.
• Anticipate guest needs and personalize service for returning clients and VIPs.

Skills Set

• Front Office Operations
• Guest Communication and Problem Solving
• Reservation and Billing Systems
• Service Excellence and Brand Representation
• Cross-Department Coordination
• Time Management and Accuracy

Why Join Us

• Competitive salary with performance-based incentives and benefits.
• Access to IHG s global network for training, development, and career advancement.
• Enjoy employee discounts at IHG properties worldwide.
• Work in an inclusive, supportive environment that values wellbeing and diversity.
• Opportunity to be part of one of the world s most prestigious luxury hospitality brands.