Hard Services Senior Manager Miral

We are seeking an experienced Hard Services Senior Manager to lead our Hard Services Division and ensure that all facilities, equipment, and attractions operate at peak performance. This leadership position plays a critical role in maintaining our building-wide systems including HVAC, electrical, civil, plumbing, firefighting, kitchen equipment, irrigation, stormwater, gas systems, and more.

You will oversee daily maintenance operations, major technical projects, preventive maintenance programs, contractor performance, asset management, and compliance with all relevant safety and regulatory standards. This role also involves managing budgets, optimizing costs, and ensuring an exceptional environment for both colleagues and guests.

Key Responsibilities

• Lead and manage all Hard Services operations, including HVAC, electrical, civil, plumbing, firefighting, and water systems.
• Oversee preventive maintenance (PM) programs, CMMS accuracy, and asset management to ensure maximum equipment uptime.
• Manage departmental budgets, P&L performance, cost saving initiatives, and resource planning.
• Supervise and develop engineering teams and contractors, ensuring high performance, compliance, and safety standards.
• Drive technical excellence through project management of installations, refurbishments, inspections, and facility upgrades.
• Monitor KPIs, service requests, and operational performance to deliver exceptional facility reliability and guest satisfaction.
• Review technical documentation, approve PM/SOP procedures, allocate manpower, and ensure efficient maintenance workflows.
• Coordinate with operational departments to support daily facility needs and communicate scheduled downtimes or service interruptions.
• Lead recruitment, training, and performance management within the Hard Services Division.

Qualifications & Experience

Essential

• Certified/qualified HVAC Engineer, Electrical Engineer, Civil Engineer, or Gas/Oil Engineer.
• Minimum 10 years of hands-on technical experience in installation, commissioning, or supervision.
• Minimum 5 years of leadership experience managing engineers, contractors, or technical teams.
• Strong knowledge of:
  • HVAC (FAHU, AHU, FCU)
  • BMS
  • Pumping and water treatment systems
  • Fountains/aquatics
  • Boilers and heat exchangers
  • Firefighting and suppression systems
  • Basic electrical systems
• Excellent English communication skills.
• Strong MS Office skills (Excel, Word, PowerPoint).

Desirable

• Certified Facilities Manager or similar accreditation.
• Experience in hospitality or theme park maintenance operations.
• Knowledge in AutoCAD, CMMS systems (MAXIMO, CAFM), Oil & Gas, project management.
• Engineering or Facilities Management degree.
• Landscaping and lighting engineering knowledge.

Key Competencies

• Strong leadership and interpersonal skills
• Customer service mindset
• Analytical and detail oriented
• Ability to work independently with minimal supervision
• Skilled in evaluating performance, ensuring quality, and driving operational excellence
• Highly organized with the ability to manage multiple priorities