Head of Game Operations Oaktech Services FZ-LLC

الوصف الوظيفي

الأدوار والمسؤوليات

الملف الشخصي المطلوب للمرشحين

• Align with management to define and execute operational strategies specific to UAE.
• Oversee the operational setup, ensuring projects are managed within agreed timelines.
• Build and lead the local team, collaborating with HR on recruitment and retention strategies tailored to UAE.
• Adapt HR processes to suit the UAE cultural and legal environment.
• Develop a company culture that encourages outstanding performance and high morale.
• Establish the UAE studio as a premier workplace within the region.
• Formulate and enforce operational policies and procedures in line with UAE requirements.
• Direct daily operations post-setup, ensuring smooth and efficient functioning.
• Facilitate synergy between the UAE studio and other Live Casino locations.
• Oversee the allocation and utilization of resources to maximize efficiency.
• Optimize staffing levels, skills, and equipment to meet operational demands.
• Identify opportunities for process improvement and implement streamlined workflows.
• Conduct regular process reviews to ensure optimal efficiency and effectiveness.
• Ensure compliance with UAE legal standards and company policies.
• Regularly report operational performance to Senior Management. Use data-driven insights to make informed decisions and drive continuous improvement.
• Propose employee benefits and compensation packages appropriate for the UAE market.
• Identify business risks and opportunities, highlighting areas for improvement.
• Develop risk mitigation, crisis management plans, and business continuity strategies.
• Manage legal documentation and ensure adherence to UAE laws and regulations.
• Oversee facilities and logistics to support operational requirements. Ensure a safe and efficient working environment.
• Manage relationships with key vendors and suppliers. Optimize supply chain processes for efficiency and cost-effectiveness.
• Develop and manage operational budgets, ensuring cost-effective practices.
• Monitor expenses and implement cost-saving measures when necessary.
• Perform additional tasks as required, utilizing expertise in operational management.

• A bachelor’s degree in Business Administration, Operations Management, or a related field. A Master's degree is preferred.
• Strong communication skills in English.
• Certifications in project management or leadership (e.g., PMP, Six Sigma) are beneficial.
• Extensive experience in operations management, with significant leadership responsibilities.
• Prior experience in establishing and managing operations, ideally in the iGaming or similar industries.
• Proficiency in operational management systems and data analysis tools.
• Knowledge of UAE regulatory and legal frameworks.
• Exceptional leadership skills with a track record of building and managing effective teams.
• Effective negotiation and stakeholder management capabilities.
• Innovative thinking with a focus on continuous improvement in operations.
• Capability to adapt to changing environments and handle high-pressure situations effectively.