Head of Project Management Office (PMO)

SSC Egypt

Strategic Responsibilities

• Establish and maintain a robust PMO governance framework across the organization.
• Ensure alignment between project execution and corporate strategic objectives.
• Oversee portfolio prioritization and resource allocation across all projects.
• Maintain full visibility of portfolio performance and delivery risks.

Project Delivery Excellence

• Ensure projects are delivered on time, within scope, and within approved budgets.
• Monitor schedule performance, milestone compliance, and delivery commitments.
• Drive discipline in project planning, submissions management, and resource coordination.

Financial Performance & Commercial Control

• Protect project profitability by monitoring margins and controlling cost overruns.
• Oversee revenue forecasting and financial performance across the project portfolio.
• Ensure commercial discipline in managing variations, contractual obligations, and financial risks.

Risk & Change Management

• Establish enterprise-level risk management practices for project delivery.
• Ensure early identification and mitigation of project risks.
• Oversee change management governance to ensure proper approval and financial control.

Client Delivery & Relationship Management

• Maintain strong executive-level relationships with key clients.
• Ensure delivery excellence that supports long-term client satisfaction and repeat business.
• Lead resolution of major project escalations and delivery issues.

PMO Maturity & Operational Excellence

• Standardize project management methodologies and delivery frameworks across all projects.
• Ensure full adoption of PMO processes and reporting standards.
• Develop advanced portfolio dashboards and reporting capabilities using Deltek.
• Drive continuous improvement initiatives and institutional learning across projects.

Leadership & Organizational Development

• Lead and develop the PMO organization including PMO Managers and Project Managers.
• Establish a strong culture of accountability, ownership, and delivery discipline.
• Identify and develop high-performing project leaders and succession pipelines.

Key Responsibilities

Portfolio Management

• Monitor portfolio performance across schedule, cost, quality, and risk indicators.
• Ensure accurate master project schedules and coordinated project submissions.
• Manage cross-project dependencies and resource conflicts.

Financial Oversight

• Ensure accuracy of revenue forecasts and project financial reporting.
• Monitor budget adherence and cost performance.
• Identify financial risks and ensure corrective actions are implemented.

Governance & Compliance

• Ensure projects comply with PMO standards, procedures, and reporting requirements.
• Conduct periodic portfolio performance reviews.
• Maintain project documentation and governance compliance.

Reporting & Executive Communication

• Provide regular portfolio performance reports to executive leadership.
• Maintain accurate project data and dashboards within Deltek.
• Support strategic decision-making through data-driven reporting.

Authority & Decision Rights

The Head of PMO holds decision authority in the following areas:

• PMO governance frameworks and project delivery standards
• Portfolio prioritization and project selection
• Assignment of Project Managers and leadership roles
• Approval of project budgets and financial oversight
• Final decisions on major project risks and escalations
• Portfolio-level change management approvals
• Executive reporting on project delivery performance

PMO Managers are responsible for operational coordination, monitoring, and implementation of these directives.

Key Performance Indicators (KPIs)

Delivery Performance

• Percentage of projects delivered on time and within budget
• Portfolio schedule variance and milestone compliance
• Reduction in critical delivery escalations

Financial Performance

• Revenue forecast accuracy
• Planned vs realized project margins
• Reduction of uncontrolled cost overruns

Risk & Governance

• Timely mitigation of project risks
• Compliance with PMO governance frameworks
• Effectiveness of change management processes

Client Performance

• Client satisfaction scores related to project delivery
• Reduction in delivery-related client complaints
• Repeat business linked to delivery excellence

Organizational Capability

• Compliance with PMO processes and reporting standards
• Adoption and effective use of Deltek
• Implementation of lessons learned and operational improvements

Leadership & Talent

• Performance levels of Project Managers
• Retention of high-performing project leaders
• Succession readiness for critical PMO roles