Head of Shared Service Center

Coface

Operational Activities

• Implement shared services operating model, including service management capabilities, along with the service catalogue and service level agreements;
• Oversees service delivery and the day-to-day operations of the SSC, ensuring that all standards are met and procedures are followed. Establishes priorities and schedules of main activities;
• Reviews and monitors SSC-related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches;
• Monitors the SSC budget
• Sets standards for quality and ensures that operational activities are implemented in accordance with recognized procedures and guidelines and meet the established standards;
• Plans and develops SSC communication strategy and capacity development;

Coordination Work

• Part of the SSC global leadership team : drives close relationships with peers, focus on productivity improvements, contribute to enlarging ssc scope.
• Accountable for global ssc roadmap
• Establishes and maintains close working relationships with functional Divisions/Offices at Group, liaising on issues in the implementation of established policies and escalating to policy owners any issue requiring policy related decisions;
• Participates to functional & cross-functional meetings as required
• Shares feedback with other SSC Managers in the Group