Head Therapist RAFFLES

Key Responsibilities

• Oversee daily spa operations, ensuring compliance with company policies and service standards.

• Maintain professionalism, appearance, and high-quality service across all spa functions.

• Train, supervise, and support spa therapists and staff, ensuring consistent performance and guest satisfaction.

• Promote effective communication within the team and with other departments.

• Support the implementation of spa and wellness initiatives and ensure smooth execution.

Administrative & Financial Duties

• Manage inventory, payroll, and expense control to meet financial goals.

• Prepare reports on productivity, product consumption, and financial performance.

• Support sales growth by setting retail and treatment targets, training staff on upselling, and developing promotional activities with the Spa Director.

Guest Experience & Quality Control

• Ensure exceptional guest experiences by maintaining facility standards and service quality.

• Anticipate guest needs, manage VIP arrivals, and handle feedback or complaints professionally.

• Conduct regular quality checks and ensure guest confidentiality at all times.

• Continuously evaluate service delivery to enhance satisfaction and ratings.