Housekeeping supervisor RAFFLES

Key Responsibilities

Operational Supervision & Quality Assurance:

• Supervise daily housekeeping operations, including guest rooms, suites, public areas, and back-of-house areas.

• Conduct thorough inspections of rooms and public areas to ensure adherence to Raffles cleanliness, presentation, and brand standards.

• Ensure all rooms are prepared and released in a timely manner according to arrival priorities and VIP requirements.

• Monitor and ensure proper handling, storage, and usage of cleaning supplies, linens, and equipment.

Guest Experience & Service Excellence:

• Ensure guest rooms reflect impeccable attention to detail, including amenities placement, linen quality, and room ambiance.

• Address guest requests and housekeeping-related concerns promptly, professionally, and discreetly.

• Coordinate special setups, turn-down services, and bespoke in-room arrangements for VIPs and special occasions.

• Support service recovery efforts by ensuring swift corrective action and follow-up.

Team Leadership & Development:

• Lead, coach, and motivate housekeeping attendants and public area staff to uphold Raffles service culture and work ethics.

• Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.

• Provide on-the-job training and continuous feedback to maintain high performance standards.

• Assist in performance evaluations, scheduling, and attendance monitoring.

Coordination & Communication:

• Liaise closely with Front Office, Guest Relations, Engineering, and Laundry to ensure seamless operations.

• Communicate room status updates accurately and promptly through the property management system.

• Report maintenance issues, damages, and safety concerns to the relevant departments without delay.

Standards, Safety & Compliance:

• Enforce Raffles grooming, hygiene, and workplace safety standards at all times.

• Ensure compliance with hotel policies, environmental initiatives, and sustainability practices.

• Maintain strict confidentiality regarding guest information and in-room observations.

• Ensure adherence to health, safety, and security procedures.

Qualifications & Experience:

• Minimum 2 4 years of experience in Housekeeping within a luxury or five-star hotel environment.

• Previous supervisory experience is preferred.

• Diploma or certificate in Hospitality Management or Housekeeping Operations is an advantage.

Skills & Competencies:

• Strong leadership and organizational skills.

• Exceptional attention to detail and quality orientation.

• Ability to train, motivate, and manage a diverse team.

• Effective communication and coordination skills.

• Time management and problem-solving abilities.

• Familiarity with housekeeping systems and property management systems is an advantage.

Personal Attributes:

• High standards of cleanliness, presentation, and professionalism.

• Calm, methodical, and composed under pressure.

• Guest-focused mindset with pride in delivering excellence.

• Flexible and able to work shifts, including weekends and holidays.

• Trustworthy, discreet, and dependable.