Houseman BANYAN TREE

Summary

The Houseman is responsible for ensuring that guest rooms are clean, well-maintained, and prepared for check-in. This includes performing cleaning tasks, replenishing amenities, and providing excellent service to enhance guest satisfaction and the overall guest experience. The Houseman plays a key role in maintaining the hotel's cleanliness standards and promoting a comfortable environment for all guests.

Responsibilities

• Report for duty promptly, wearing the correct uniform and nametag consistently.
• Clean and service guest rooms by vacuuming, dusting, polishing, and wiping surfaces, including furniture, fixtures, and windows, following the Sequence of Service and Standard Operating Procedures established by management.
• Report any maintenance issues, damages, or missing items to the Housekeeping Supervisor or maintenance team.
• Ensure all amenities (e.g., soap, shampoo, linens) are properly set up according to standards and in good condition.
• Respond to guest requests for additional items such as extra pillows, towels, or blankets promptly and courteously.
• Follow all safety and hygiene procedures for handling cleaning chemicals and equipment.
• Ensure the safe storage and use of cleaning supplies.
• Assist in organizing and preparing the room for special guest requests or services.
• Maintain communication with the front desk regarding room availability and status.
• Keep track of inventory levels and notify the supervisor when supplies need replenishing.
• Submit lost and found items to security in accordance with the policy.
• Report valuable items to security as per the security guidelines.
• Assist in other housekeeping tasks or departmental projects as needed.
• Provide guests with a courteous and professional service at all times.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Qualifications

• High school diploma or equivalent is preferred
• Proven experience in housekeeping or a related field is a plus.
• Knowledge of cleaning methods, materials, and equipment.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Ability to lift and carry moderate to heavy loads.
• Stamina to be on your feet for extended periods.
• Flexibility to bend, stoop, and reach