IBM DataPower Application Support Engineer (L3)

RWI Technologies

Key Responsibilities:

• Provide L3 / Level 3 production support for IBM DataPower environments.
• Manage and support Multi-Protocol Gateway (MPGW), Web Service Proxy (WSP), and XML Firewall services.
• Monitor and troubleshoot production incidents, perform root cause analysis (RCA), and implement permanent fixes.
• Handle on-call support in a 24x7 rotational model.
• Work on service deployments, configuration changes, and patching activities.
• Diagnose and resolve issues related to message transformation, routing, and security policies.
• Collaborate with development, infrastructure, and network teams for issue resolution.
• Maintain high availability and performance tuning of DataPower appliances.
• Prepare and maintain technical documentation, SOPs, and knowledge base articles.
• Participate in release management and change management processes.

Technical Skills Required:
Core DataPower Expertise:

• Strong experience in IBM DataPower Gateway administration and support.
• Hands-on with:
• MPGW (Multi-Protocol Gateway)
• Web Service Proxy (WSP)
• XML Firewall

Security & Authentication:
Experience with:

• AAA policies (Authentication, Authorization, Auditing)
• OAuth 2.0
• JWT (JSON Web Tokens)
• SAML
• mTLS (Mutual TLS)
• Strong knowledge of:
• Keystore / Truststore management
• SSL/TLS certificate lifecycle management

Integration & Messaging:

• XML, XSLT, JSON, SOAP, REST APIs
• Web Services Security (WS-Security)
• API Gateway concepts

Production Support:

• Experience in:
• L3 / Level 3 support
• Incident, problem, and change management
• Tools like ServiceNow (or similar ticketing systems)
• Experience working in 24x7 / on-call environments

Preferred Skills:

• Experience with IBM API Connect or other API gateways
• Scripting knowledge (e.g., Groovy, JavaScript in DataPower context)
• Familiarity with DevOps tools and CI/CD pipelines
• Basic knowledge of networking (DNS, Load Balancers, Firewalls)