الوصف الوظيفي

الأدوار والمسؤوليات

DUTIES AND RESPONSIBILITIES:

Responding to incoming phone calls from patients with optimum professionalism and ensuring that all their requests and inquiries has been attended with active communication

Booking, scheduling, rescheduling and confirming appointments in coordination with respected team leader and arrange the visit at the earliest and making sure that information about appointment is clear and accessible to all stakeholders in a timely manner.

Managing patient accessibility to services and care in accordance to case urgency with safety being the priority of Royale Home health.

Following up on recommended service plans with stakeholders and promote the anticipated package prices and time scheme to patients.

Providing patients with service contract, further information if required and collecting signature.

Explain how to open the link and contract signature in smart technology

Collecting, sorting and verifying required documents.

Updating, maintaining and protecting medical records as per the company policy

Receiving and recording patient feedback and redirecting the information to relevant department.

Coordinating with business development team to integrate the upcoming promotions and new services.

Coordinating with the transportation team for scheduling

Coordinating with billing department regarding payment collection

Coordinating with call center for patient information and phone transfers.

Addressing any patient complaints or concerns

Maintain a list of all referral sources

Acts in a professional and responsible manner.

Maintain patient confidentiality

Capable of handling front office tasks, including coordination with doctors, insurance processing and liaising with laboratory

Other tasks as assigned by the Director of Royale Home Health

EDUCATION AND LICENSURE:

2 years of College level education preferred

PROFESSIONAL EXPERIENCE:

Computer Literacy

Minimum of 2 years related experience

Able to communicate both written and oral English, Arabic language

SPECIALIZED KNOWLEDGE:

Excellent organizational and time management skills.

Great communication and interpersonal skills

Proficient in computer operations such as MS Word, Excel.

Basic bookkeeping principles

This is an immediate urgent, and we are looking for qualified candidates who can seamlessly integrate into our dynamic work environment. Royale Hayat takes pride in being a leading healthcare institution, known for its commitment to excellence in patient care and a collaborative, supportive work culture. Only shortlisted candidates will be contacted for an interview.

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