IT Administrator Elite Extrusion LLC , RAK

Attend IT support requests, ensuring timely resolution and communication. Troubleshoot and resolve moderately complex hardware, software, and network issues. Support and maintain user account administration, including Active Directory, email, and access control. Install, configure, and maintain operating systems, applications, and desktop environments. Liaise with vendors and third-party support for equipment/software issues. Participate in IT projects, migrations, and upgrades as needed.

Skills:

• Strong understanding of Windows OS, macOS, Microsoft 365, and desktop/laptop hardware.
• Proficient in Active Directory, Group Policy, DNS, DHCP, and basic networking.
• Familiarity with remote support tools and endpoint management software.
• Solid troubleshooting and problem-solving skills.
• Good communication and documentation abilities.
• Ability to work independently and manage multiple tasks under pressure.