IT Applications Manager

Tawteen

Own and deliver the airline s application roadmap aligned to business growth and digital transformation.

- Manage two direct reports responsible for support and administration of operational and corporate applications.

- Act as the primary interface between the Technology function and business users across Commercial, Ground Operations, OCC, HR, and Airport teams.

Take full ownership of end-to-end performance and delivery of:

- Passenger Service Systems (PSS): Radixx or equivalent

- Departure Control Systems (DCS) and check-in systems

- Airport Systems: AODB, BRS, FIDS, RMS, Flight Movement & Messaging, CUTE/CUPPS

- Crew Management Platforms: Scheduling and rostering tools

- OTA & Aggregator Integrations: APIs with Booking.com, Trip.com, Kiwi, etc.

- Corporate & Learning Systems: M365 apps, MDM tools, LMS

- Loyalty, CRM & Payment Gateways

Vendor Governance & Implementation

- Own vendor relationships with partners such as Radixx, Hitit, SITA, Datalex, IPORT, Sabre, Amadeus, Navitaire, or other aviation tech providers.

- Manage SLAs, onboarding, escalations, support frameworks, and project delivery.

- Lead RFP, contract, and commercial evaluations when considering replacements or upgrades.

Operational & Digital Enablement

- Ensure uptime, availability, and resolution SLAs for all applications.

- Recommend and implement automation, workflow simplification, and integrations.

- Identify quick wins and long-term improvements that enhance guest experience or reduce operational effort.

Governance & Compliance

- Ensure proper documentation, backup, and change control for all managed systems.

- Align all solutions to SalamAir s information security, data protection, and regulatory requirements (e.g., PACA, PCI-DSS).

Key Performance Indicators (KPIs)

- Application uptime and incident response SLAs

- Successful execution of projects and system rollouts

- Commercial system availability during peak times

- Vendor SLA compliance and stakeholder satisfaction

- Team performance and internal knowledge transfer