IT Assistant

Confidential Company

Key Responsibilities

Network & Infrastructure

• Assist in managing VMware vSphere, file servers, and storage systems (Netgear NAS / NetApp SAN)
• Support HP Tape Library and Veeam Backup & Replication operations
• Monitor network performance and availability using network monitoring tools
• Configure and maintain Cisco / HP / D-Link switches, including VLAN configuration
• Assist in configuring and troubleshooting FortiGate and SonicWall firewalls (routing, policies, VPN basics)
• Support wired and wireless network solutions (Access Points)

Servers & Systems

• Administration and support of Microsoft Windows Server 2016 & 2019
• Assist with Active Directory Domain Controller management (users, groups, policies)
• Support DNS server and other application servers
• Manage file servers, access permissions, and storage allocation

Security & Access Systems

• Support Access Control systems including ZKT Access Control
• Assist with HIKVision CCTV system monitoring and maintenance
• Support Avaya PBX basic administration and troubleshooting

Office 365 & Applications

• Assist in managing Microsoft Office 365 Admin Center, Exchange Online, Teams, and SharePoint
• Support email management and email backup
• Install and support engineering and planning software
• Manage printer installation, configuration, and troubleshooting

End-User Support

• Provide day-to-day IT support to end users (hardware, software, network issues)
• Troubleshoot desktops, laptops, printers, and connectivity issues
• Escalate complex issues to the IT Manager when required
• Maintain basic IT documentation and asset records