IT & E-Commerce Specialist Threads DGT Trading LLC

Microsoft Dynamics 365 – Functional & Systems Support

• Provide functional support for D365 Commerce / Retail / F&O modules including:

  • POS & MPOS

  • Inventory Management

  • Pricing & Promotions

  • Product Information Management (PIM)

  • Order Management

• Manage configuration of retail parameters, assortments, pricing rules, and discount structures.

• Ensure real-time and batch data synchronization between D365 ERP, POS, and e-commerce platforms.

• Support LCS environment monitoring and coordinate with implementation partners when required.

• Participate in system enhancements, rollouts, and upgrades.

E-Commerce & Omnichannel Integration

• Manage integrations between:

  • D365 Commerce

  • Payment gateways

  • Logistics / 3PL partners

  • Marketplace platforms

  • CRM and marketing automation tools

• Monitor API performance and troubleshoot integration issues.

• Support omnichannel processes such as Click & Collect, Endless Aisle, and Order Fulfilment workflows.

• Optimize checkout performance and customer journey from a systems perspective.

Retail IT Infrastructure

• Support POS hardware (terminals, scanners, receipt printers, cash drawers).

• Perform basic network troubleshooting and coordinate with IT vendors.

• Ensure cybersecurity best practices and data integrity controls.

Data, Reporting & UAT

• Generate operational and sales reports using D365 and reporting tools.

• Analyze KPIs including sell-through, stock movement, margin performance, and online conversion.

• Lead or support UAT for new features, patches, and retail initiatives.

• Identify automation opportunities and recommend system/process improvements.