IT Engineer

Confidential Company

IT SUPPORT

1. Network & Firewall Infrastructure Management

• Configure, manage, and monitor Cisco Meraki and Sophos firewalls.

• Create, modify, and implement firewall security policies based on company requirements.

• Configure and maintain:

  • Dynamic DNS (DynDNS)

  • Route forwarding

  • NAT rules

  • MAC binding & IP binding

  • Bandwidth allocation per user/group

• Monitor firewall logs and security alerts.

• Manage VLAN configuration and segmentation.

• Configure and manage Cisco switches and access points.

• Ensure secure remote connectivity between branch offices.

• Perform regular firmware updates and license renewals.

• Conduct network troubleshooting for connectivity, packet loss, and latency issues.

• Perform LAN cabling, RJ45 crimping, and cable testing when required.

2. Wireless Infrastructure & Access Point Management

• Manage and maintain Ruijie and Meraki access points.

• Create and maintain centralized cloud management for all Middle East branches.

• Configure SSIDs, VLAN mapping, and wireless security policies.

• Monitor wireless performance and optimize coverage.

• Troubleshoot user connectivity and roaming issues.

• Maintain documentation of wireless topology.

3. Printer & Document Management

• Manage and maintain Kyocera printer infrastructure.

• Generate and analyze user printing reports (number of prints per user/department).

• Configure:

  • Email scanning

  • Folder scanning

  • Network scan destinations

• Monitor paper consumption and cartridge usage.

• Coordinate with vendors for toner and spare parts procurement.

• Ensure printer network connectivity and driver installations.

4. Biometric & Attendance System Management

• Manage COSEC Matrix and ZKTeco biometric systems.

• Add new employees and deactivate access for resigned employees.

• Generate attendance and access reports for HR and management.

• Ensure biometric devices across KSA, Oman, and Dubai remain online.

• Monitor biometric server services and logs.

• Perform scheduled backup of biometric user data to external storage.

• Troubleshoot device connectivity and synchronization issues.

5. Endpoint Security & Antivirus Management

• Manage centralized antivirus consoles (Seqrite – Quick Heal and Kaspersky).

• Create and enforce endpoint security policies:

  • Block USB storage devices

  • Control external hard drives

  • Application control policies

• Monitor antivirus dashboards for threats.

• Ensure all systems receive regular updates and patches.

• Perform remote scans and incident response actions.

• Maintain compliance reporting.

6. Storage & Backup Management

• Manage Synology NAS storage systems.

• Configure shared folders and access permissions.

• Monitor storage capacity and performance.

• Ensure scheduled backups are completed successfully.

• Maintain backup verification and recovery testing.

7. CCTV & Surveillance Systems

• Configure and manage Hikvision CCTV cameras.

• Add and configure new IP cameras.

• Perform regular backup verification of surveillance recordings.

• Monitor recording health and storage retention policies.

• Troubleshoot camera connectivity issues.

8. Communication & Meeting Room Infrastructure

• Manage Grandstream IP telephony systems.

• Configure extensions, call routing, and troubleshooting.

• Setup and support:

  • Microsoft Teams

  • Zoom

  • Cisco Webex

  • Google Meet

• Meeting room setup:

  • TV and display configuration

  • Conference camera setup (including Insta360)

  • Audio system configuration

• Manage Google meeting devices and room scheduling systems.

9. System Administration & Software Support

• Install and troubleshoot Windows 10 and Windows 11 systems.

• Install and configure Microsoft Outlook and Microsoft Office.

• Manage Google Workspace administration.

• Support ERP software installation and troubleshooting.

• Provide barcode printer configuration and support.

• Monitor licensing and installation for AutoCAD and Prokon.

• Manage ticketing systems and user requests.

• Support factory machine network connectivity during installation.

10. Procurement & Vendor Management

• Procure IT equipment including:

  • Laptops

  • Tablets

  • Biometrics

  • CCTV cameras

  • Networking equipment

• Compare vendor quotations and negotiate pricing.

• Track hardware inventory and asset allocation.

• Monitor license renewals (firewalls, antivirus, enterprise software).

• Maintain documentation for IT assets and warranties.

OPERATIONAL EXPECTATIONS

• Ensure 99% uptime of critical IT systems.

• Provide timely troubleshooting and resolution.

• Maintain updated documentation of network diagrams and system configurations.

• Support multi-branch infrastructure operations.

• Maintain proactive monitoring to prevent downtime.

• Provide technical assistance during audits or compliance checks.