IT OFFICE

Digital Virgo

Administration and supervision

• Supervises and administers network, systems and security infrastructures.
• Ensure the daily management of network, security and IP telephony equipment.
• Ensure the availability, performance and security of IT infrastructures.
• Analyze, diagnose and resolve complex level 2 incidents.
• Escalate and coordinate interventions with specialized teams and external providers.

Support and assistance

• Provide technical support to users on all workstations (PCs, laptops, printers, videoconferencing, etc.).
• Intervene locally or remotely (helpdesk) as needed.
• Welcome, listen and support users encountering malfunctions.
• Ensure rigorous monitoring of incidents via the Freshservice ticketing tool.
• Escalate incidents outside your scope of action.

Management and documentation

• Deploy and configure workstations and peripherals.
• Manage Active Directory (creation, modification and deletion of accounts).
• Ensure application support and management of Microsoft 365 (O365).
• Write and update operating and monitoring procedures.
• Write and present technical and incident reports in French and English.

Steering and coordination

• Ensure the monitoring and coordination of external providers: calls for tenders, choices, technical monitoring and contractual management.
• Ensure regular reporting to local IT management and the group.
• Actively participate in IT projects (deployments, migrations, infrastructure developments).