IT Service Management (ITSM) Consultant

Norconsult Telematics

صاحب عمل نشط

نشرت قبل 7 ساعات

الخبرة

8 - 13 سنوات

موقع العمل

Oman - Oman

التعليم

بكالوريوس في العلوم(أجهزة الكمبيوتر)

الجنسية

أي جنسية

جنس

غير مذكور

عدد الشواغر

1 عدد الشواغر

الوصف الوظيفي

الأدوار والمسؤوليات

Job Description & Responsibilities:

  • Develop and optimize ITSM frameworks and processes in alignment with ITIL best practices.
  • Conduct assessments and audits of ITSM processes, identifying gaps and recommending improvements.
  • Standardize and align KPIs, SLAs, and OLAs across Incident, Problem, and Change Management functions.
  • Lead process re-engineering efforts to improve service quality, reduce downtime, and enhance operational efficiency.
  • Support ITSM platform evaluation, selection, and implementation based on organizational requirements.
  • Work with cross-functional teams to ensure proper integration of ITSM processes with tools and enterprise systems.
  • Provide training, guidance, and knowledge transfer to internal teams on ITIL practices and ITSM process adoption.
  • Conduct service performance reviews and provide insights for continuous improvement.
  • Assist in establishing governance frameworks and control mechanisms for service management operations.
  • Collaborate with stakeholders to ensure alignment of ITSM efforts with organizational objectives and compliance standards.
  • Establish documentation, SOPs, workflows, and process maps to support consistent service operations.
  • Monitor and report on service performance trends, recommending corrective actions when required.

الملف الشخصي المطلوب للمرشحين

Position Objectives:

  • Lead the development, enhancement, and governance of the IT Service Management framework in alignment with global ITIL standards.
  • Focusing on improving service quality by assessing and optimizing processes across Incident, Problem, and Change Management domains.
  • Review and align KPIs/SLAs to ensure measurable service performance and operational excellence.
  • Support the evaluation and selection of ITSM platforms to enhance service automation and workflow efficiency.
  • Guides stakeholders on ITSM best practices and ensures continuous improvement across service operations.

Qualifications & Experience:

  • Bachelor s degree in Computer Science, Information Technology, Engineering, or related field.
  • Experience: Minimum 8+ years in IT Service Management, IT Operations, or related consulting roles.
  • Strong knowledge of ITIL frameworks (preferably ITIL v4) and ITSM best practices.
  • Hands-on experience in Incident, Problem, and Change Management process design and improvement.
  • Experience in evaluating and implementing ITSM platforms (e.g., ServiceNow, BMC Helix, Ivanti, ManageEngine).
  • Strong analytical, process mapping, and documentation skills.
  • Ability to collaborate with technical and business teams and communicate effectively with stakeholders.
  • ITIL certification (Foundation, Intermediate, or Managing Professional) preferred.
  • Excellent command of English, with Arabic proficiency considered an added advantage.

القطاع المهني للشركة

  • الاتصالات
  • مزوّد خدمة الانترنت

المجال الوظيفي / القسم

  • سوفت وير تقنية المعلومات

الكلمات الرئيسية

  • IT Service Management (ITSM) Consultant

تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com

Norconsult Telematics

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