IT Support Assistant / SAP Support Officer AR Green

SAP Business One Support

• Provide first-level functional support for SAP Business One users across all departments.

• Assist users with daily operations such as:

  • Sales orders, deliveries, invoices

  • Purchase orders and goods receipt

  • Inventory and item management

  • Basic reports and queries

• Troubleshoot SAP errors and user issues.

• Coordinate with SAP partners or consultants for advanced issues.

• Support user training and basic system documentation.

IT Helpdesk & User Support

• Act as the primary IT support contact for all employees.

• Handle IT support tickets and service requests.

• Provide onsite and remote support for:

  • Desktops and laptops

  • Printers, scanners, barcode devices

  • Mobile phones and tablets

• Install, configure, and maintain operating systems and applications.

• Perform routine system checks and preventive maintenance.

Infrastructure & Systems Support

• Provide basic support for:

  • Local network (LAN & Wi-Fi)

  • Internet connectivity and VPN

  • Email systems (Office 365 / Outlook)

• Assist in managing user accounts and access rights.

• Support Active Directory (basic level).

• Monitor system performance and report issues.

Asset & Security Management

• Maintain IT asset inventory (devices, licenses, accessories).

• Ensure antivirus and security policies are applied.

• Perform regular data backup checks.

• Support IT security best practices.

Vendor & Documentation

• Coordinate with IT vendors and service providers.

• Escalate unresolved issues when required.

• Maintain IT documentation, procedures, and user guides.