IT Support Officer - UAE National YOSH HOSPITALITY LLC OPC

Technical Support

• Provide first-line technical support to employees across all company entities (onsite and remote).

• Act as the primary point of contact for IT support requests.

• Troubleshoot and resolve issues related to:

  • Hardware

  • Software

  • Network connectivity

  • System access

Systems & Infrastructure Support

• Manage user accounts and permissions in Microsoft 365 and SharePoint.

• Set up and configure:

  • Laptops

  • Desktops

  • Mobile devices

• Support meeting room technologies and video conferencing systems.

IT Operations

• Monitor and maintain IT asset inventory.

• Maintain documentation of:

  • IT support activities

  • Issue resolutions

  • Equipment records

• Conduct routine system and network checks.

Projects & Technology Initiatives

• Support rollout of new systems, software, and infrastructure projects.

• Assist the Senior Manager, Technology with technology implementation.

• Identify recurring issues and suggest improvements.

Onsite Support

• Conduct periodic visits to other company locations to provide IT assistance.

• Ensure minimal downtime and operational continuity.

Governance & Compliance

• Follow company IT governance, security, and data protection standards.

• Ensure support requests are logged and documented according to service standards.