IT System Analyst Dicetek LLC

System Analysis & Support

• Analyze business requirements and translate them into functional and system requirements.

• Support day‑to‑day system operations, including issue analysis, root‑cause identification, and coordination with technical teams and vendors.

• Act as a point of contact for system‑related queries, enhancements, and defect resolution.

• Ensure system changes and fixes align with approved requirements and business expectations.

Requirements & Documentation

• Prepare and maintain functional specifications, process flows, impact assessments, and system documentation.

• Document system behaviors, integrations, dependencies, and data flows.

• Support change requests by performing impact analysis and effort estimation.

Minimum 8 years experience working on Backup and recovery  solutions 

Core expertise on 

• Commvault

• Netbackup

• IBM Spectrum protect

Knowledge on cloud infrastructure is a must. 

Stakeholder & Vendor Coordination

• Work closely with business users, system owners, vendors, and internal IT teams to ensure timely resolution of issues.

• Coordinate with vendors for troubleshooting, fixes, and enhancements, ensuring adherence to SLAs and contractual commitments.

• Participate in meetings, workshops, and review sessions with stakeholders.

Change, Risk & Governance

• Support ITIL‑based change management, including documentation, testing support, approvals, and post‑implementation reviews.

• Ensure system changes comply with ADCB policies, security standards, and audit requirements.

• Assist during internal and external audits by providing system documentation, evidence, and clarifications.

Testing & Quality Assurance

• Support UAT activities, including test case preparation, execution support, and defect tracking.

• Validate system changes and enhancements before production deployment.

• Ensure issues are tracked to closure and lessons learned are documented.

Key Skills & Experience

Technical & Functional Skills

• Strong experience as a System Analyst / Business Systems Analyst in enterprise environments.

• Good understanding of application support, system integrations, and data flows.

• Familiarity with IT service management (ITIL) processes such as incident, problem, and change management.

• Ability to analyze logs, incidents, and system behavior to support troubleshooting.

Governance & Compliance

• Experience working in banking or regulated environments is preferred.

• Awareness of risk, audit, and compliance requirements impacting IT systems.

• Strong documentation and control mindset.