IT Systems and Network Administrator

Flatgigs

1. Windows Server and Active Directory Administration:

• Manage Windows Server environments (2012, 2016, 2019, and 2022), ensuring optimal performance and availability.
• Configure and troubleshoot Active Directory, Group Policy, DNS, and DHCP services to support organizational operations.
• Use Hyper-V for server virtualization, optimizing resources and enhancing scalability.

2. Firewall and Network Security:

• Design, install, configure, and maintain firewall devices and software to protect the organization s network from unauthorized access.
• Create and manage firewall rules and policies to control network traffic and enhance security.
• Set up and manage VPN connections to enable secure remote access for employees and partners.
• Implement robust encryption and authentication protocols for secure VPN access.

3. Network Management:

• Design and configure LANs, WANs, and other network topologies to support organizational connectivity.
• Install and maintain network hardware (routers, switches, firewalls, access points) to ensure a stable and secure network.
• Provide Level 2 and Level 3 support for network devices, especially Cisco, HP, and Aruba products, resolving complex network issues.
• Configure VLANs, assign switch ports, and manage VLAN trunking to enhance network segmentation and performance.

4. Backup and Recovery:

• Develop and implement backup and recovery strategies that align with organizational data protection needs.
• Configure and maintain backup software, hardware, and storage solutions to safeguard critical data.
• Define and manage backup schedules, retention policies, and data deduplication processes.
• Maintain up-to-date documentation of backup and recovery procedures and configurations.
• Ensure familiarity with cloud backup solutions and integrate them where applicable.

5. User Support and Helpdesk:

• Act as the primary technical support contact for end-users, addressing hardware, software, and connectivity issues.
• Install, configure, and troubleshoot OS (Windows, macOS, Linux) and associated drivers.
• Assist users with software installation, updates, troubleshooting, and license management.
• Support peripheral device configurations, including printers, scanners, monitors, Avaya IP Phones, and other hardware.
• Document and maintain records of support requests, resolutions, and inventory to ensure efficient support operations.

6. IT Infrastructure and Device Management:

• Administer and support IT infrastructure, including access control systems, wireless access points, CCTV, and IP telephony solutions.
• Manage devices such as Zktime, Aruba, Ubiquity, Hikvision, UNV, and Avaya IP Office, ensuring seamless functionality.
• Address and troubleshoot system and server-related issues both on-site and remotely.
• Ensure adherence to established IT processes and service standards for consistent service delivery.