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الجنسية
أي جنسية
جنس
غير مذكور
عدد الشواغر
1 عدد الشواغر
الوصف الوظيفي
الأدوار والمسؤوليات
Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
In this role, you'll:
- Be the friendly voice of major clients, providing exceptional service across phone, email, and chat. Think about resolving product inquiries, processing orders, and offering helpful advice.
- Become a product pro, mastering the ins and outs of the latest trends.
- Troubleshoot issues with patience and a can-do attitude.
- Go the extra mile to build lasting relationships with customers. Offer personalized recommendations, answer questions with a smile, and make every interaction a positive experience.
- Contribute to a dynamic and supportive team environment, collaborating with colleagues to achieve shared goals.
Essential Functions/Core span>Responsibilities /span> /b> /p>
- Ensure service delivered to our customers meets contractual Key Performance Indicators ( KPIs )
- Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
Strong problem-solving and analytical abilities. Can quickly assess span> span>situations, identify/span> /span> root causes, and develop effective solutions.
Courteous with a customer-centric span> span>mindset. Passionate/span> /span> about exceeding expectations and delivering exceptional span> span>service. /span> /span> /p>
الملف الشخصي المطلوب للمرشحين
Candidate Profile/b>
- Italian Level B2 / English B1/li>
- A minimum high school diploma with 3 to 6 months of relevant experience is preferred./li>
- Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences./li>
- Ability to fluently communicate in the required language of support, both written and verbally./li>
- Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently./li>
- Basic computer navigation skills and PC Knowledge./li>
- Ability to work as a team member, as well as independently./li>
- Dependable with proficient attention to detail./li>
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner./li>
- Able to rotate shifts, as needed./li>
القطاع المهني للشركة
- مركز الاتصال
- كاي بي أو
- بي بي أو
- الاستعانة بمصادر خارجية
المجال الوظيفي / القسم
- مكتب المساعدة
- خدمة العملاء
- الاتصال عن بعد
الكلمات الرئيسية
- Italian Game Changer - Customer Service
تنويه: نوكري غلف هو مجرد منصة لجمع الباحثين عن عمل وأصحاب العمل معا. وينصح المتقدمون بالبحث في حسن نية صاحب العمل المحتمل بشكل مستقل. نحن لا نؤيد أي طلبات لدفع الأموال وننصح بشدة ضد تبادل المعلومات الشخصية أو المصرفية ذات الصلة. نوصي أيضا زيارة نصائح أمنية للمزيد من المعلومات. إذا كنت تشك في أي احتيال أو سوء تصرف ، راسلنا عبر البريد الإلكتروني abuse@naukrigulf.com
Concentrix Corporation