ITSOC Cloud Engineer

Client of Premier Services & Recruitment

Key Responsibilities & Job Description

• Design, deploy, and manage EC2 instances.
• Serve as BO L1 / Second Line of Support for the platform, handling escalated incidents and complex troubleshooting from Front Office teams.
• Configure and troubleshoot IPsec, SSL VPN, and MPLS connections for customers.
• Administer Windows Server environments, including Active Directory, Group Policy, DNS, WSUS and security patching.
• Manage cloud networking components such as VPCs, VPN Gateways, Security Groups, NAT Gateways (Public/Private), and ELB.
• Implement and maintain proxy servers for domain management and internet access.
• Automate tasks using PowerShell or Python scripting for Windows Server administration.
• Ensure platform security through proper configuration of firewalls, security groups, and compliance with CMDP concepts.
• Collaborate with customers to install required applications/software for network access.
• Provide technical support and troubleshooting for connectivity, performance, and security issues.
• Document configurations, processes, and procedures for team reference.
• Participate in shift rotations (day/night) and be available for on-call support as needed to maintain service continuity.

Required Skills & Experience

Must-Have Technical Skills:

• Hands-on experience with Cloud EC2 Concepts and related services (VPC, ELB, VPN Gateway).
• Strong knowledge of IPsec, SSL VPN, and MPLS design, configuration, and troubleshooting.
• Proficiency in Windows Server administration (Active Directory, Group Policy, DNS, updates, security patching , WSUS ).
• Experience with cloud networking concepts (Security Groups, NAT Gateway, Public/Private NAT).
• Familiarity with proxy server management (adding/removing domains, configuring internet access).
• Knowledge of CMDP concepts and cloud infrastructure best practices.
• Ability to write PowerShell Or Python scripts for task automation.
• Understanding of DNS, DHCP, and network troubleshooting.
• Experience installing and configuring customer-required applications/software.

Preferred Skills:

• Experience with Huawei Cloud services and tools or AWS .
• Certifications such as HCIA, HCIP, Microsoft Certified: Azure Administrator, CCNA , MCSA , or equivalent.
• Familiarity with Linux administration is a plus.

Years of Experience

• Minimum of 2 4 years of hands-on experience in cloud engineering, network administration, and Windows Server management.
• At least 1 years of experience working with Huawei Cloud or similar cloud providers (AWS, Azure, GCP).
• Proven experience in designing and troubleshooting Network solutions (IPsec, SSL VPN, MPLS).