الوصف الوظيفي

الأدوار والمسؤوليات

Job Description

Duties and Responsibilities:

Hardware Installation and Maintenance:

Install and configure computer hardware components such as RAM, hard drives (HD), and power supplies.

Perform hardware upgrades and replacements as needed to maintain system performance.

Software Installation and Maintenance:

Install, configure, and troubleshoot various software applications, including Windows operating systems, Microsoft Office Suite, Adobe PDF, and other essential software.

Ensure all software is updated and functioning properly.

Printing Solutions:

Provide support for printing solutions, with a preference for experience with Xerox printers.

Troubleshoot and resolve printing issues, ensuring minimal disruption to users.

Technical Problem Resolution:

Address and resolve technical issues reported by users, ensuring a high level of customer satisfaction.

Follow up with users to confirm that issues have been resolved effectively.

Microsoft Outlook and Office 365 Support:

Provide comprehensive support for Microsoft Outlook and Office 365.

Assist users with setup, configuration, and troubleshooting of email accounts and Office 365 applications.

Active Directory Management:

Join users and computers to Active Directory.

Manage and troubleshoot roaming profiles to ensure seamless user experiences.

Network Troubleshooting:

Diagnose and resolve network issues, including connectivity problems and network errors.

Collaborate with network administrators to maintain network stability and performance.

Voice IP Phones Support:

Provide support for Voice over IP (VoIP) phone systems.

Troubleshoot and resolve VoIP-related issues to ensure reliable communication.

Job Requirements

Qualifications:

Proficiency in installing and troubleshooting computer hardware and software.

Strong knowledge of printing solutions, with a preference for experience with Xerox printers.

Demonstrated ability to resolve technical problems efficiently and effectively.

In-depth understanding of Microsoft Outlook and Office 365.

Experience with Active Directory and managing roaming profiles.

Competence in diagnosing and resolving network errors.

Familiarity with VoIP phone systems.

Experience:

Years of Experience: 2-3 years of experience as a Help Desk Specialist.

Industry Background Preferred: Financial sector.

Education:

Degree: Bachelor’s degree in computer science or an equivalent field from a recognized college.

Junior Help Desk Specialist
GIG Egypt

الأشخاص الذين يبحثون على وظائف Junior Specialist الوظائف التي تم البحث عنها

Junior Help Desk Specialist GIG Egypt

الأشخاص الذين يبحثون على وظائف Junior Specialist الوظائف التي تم البحث عنها

Junior Help Desk Specialist
GIG Egypt